Service Agreement (Public Offer)
Effective Date: October 17, 2025
Website: https://holdikbbq.site
Company Name: Holdik
Contact Email: info@holdikbbq.site
1. General Provisions
1.1. This document constitutes a public offer (hereinafter referred to as the “Agreement”) and defines the terms and conditions under which Holdik (hereinafter referred to as the “Provider”) offers services to users of the website (hereinafter referred to as the “Client” or “User”).
1.2. By using the website, making an order, reservation, or otherwise interacting with the services of the Provider, the User confirms full acceptance (acceptance) of this Agreement in accordance with applicable laws.
1.3. The Agreement is considered concluded from the moment the User performs any actions that indicate consent to its terms, including submitting a request, completing a reservation form, or using the Provider’s services.
2. Subject of the Agreement
2.1. The Provider offers the User informational, reservation, and related hospitality services through the website.
2.2. The scope, type, and content of the services are determined by the information available on the website at the time of ordering or reservation.
2.3. The Provider does not guarantee the availability of any specific service unless explicitly confirmed by the Provider.
3. Procedure for Providing Services
3.1. The User may place a service order or make a reservation using the online forms provided on the website.
3.2. The Provider processes the request within a reasonable time and confirms the provision of services by email, phone, or website notification.
3.3. The Provider reserves the right to refuse to provide services to a User who provides incomplete or inaccurate information, violates the terms of this Agreement, or behaves inappropriately.
3.4. The services are considered properly rendered if the User has not submitted a written complaint within 24 hours after receiving or using the service.
4. Service Fees and Payment Procedure
4.1. Information about the cost of services is provided on the website or communicated directly to the User before confirming the order.
4.2. Payment for services is made by the methods available on the website (online payment, cash, or other approved options).
4.3. All payments must be made in full prior to the provision of the service unless otherwise agreed by the Provider.
4.4. Refunds, if applicable, are made according to the refund policy stated on the website or by agreement between the Provider and the User.
5. Rights and Obligations of the Parties
The Provider undertakes to:
Provide services in accordance with the terms of this Agreement and the description on the website.
Maintain the confidentiality of personal information received from Users.
Inform Users about any significant changes to the terms or availability of services.
The User undertakes to:
Provide accurate and up-to-date information necessary for the provision of services.
Comply with the rules of conduct established by the Provider, including at any physical location associated with the service.
Timely pay for the services ordered.
The Provider has the right to:
Modify, suspend, or discontinue any service or part thereof without prior notice.
Refuse to provide services in case of violation of these terms by the User.
6. Liability of the Parties
6.1. The Provider shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, resulting from the use or inability to use the website or services.
6.2. The User is fully responsible for the accuracy of the information provided and any actions performed on the website using their personal data.
6.3. The Provider’s total liability under this Agreement shall not exceed the amount paid by the User for the service in question.
7. Dispute Resolution Procedure
7.1. All disputes, disagreements, or claims arising from or related to this Agreement shall be resolved through negotiations between the parties.
7.2. If the parties fail to reach an agreement through negotiations, the dispute shall be referred to the competent court according to applicable law.
8. Confidentiality and Personal Data Protection
8.1. The Provider processes Users’ personal data in accordance with the Privacy Policy available on the website.
8.2. By using the website, the User consents to the collection, processing, and use of their personal data for the purposes necessary to provide the services.
8.3. The Provider undertakes to take all necessary technical and organizational measures to protect the User’s data from unauthorized access or disclosure.
9. Other Conditions
9.1. The Provider may amend this Agreement at any time. The new version of the Agreement comes into effect from the moment it is posted on the website.
9.2. The invalidity of any provision of this Agreement does not affect the validity of the remaining provisions.
9.3. The Agreement is public and applies equally to all Users without exception.
9.4. This Agreement, together with the Privacy Policy and Terms of Use, constitutes the full legal framework governing the relationship between the User and the Provider.
10. Contact Information
Holdik
Website: https://holdikbbq.site
Email: info@holdikbbq.site
Effective Date: October 17, 2025